Troubleshooting

When something breaks at signing time, the only thing that matters is finding the root cause quickly. These articles cover the failures that come up most often between HexSign and Apple, each with the specific dashboard action that fixes it rather than a list of things it might be.

Start with Fix a failed App Store Connect sync if the dashboard is showing stale or missing data: most sync failures come down to an API key with the wrong role, a key that has been revoked in App Store Connect, or an Apple-side outage, and the error message on the account distinguishes them.

Fix an invalid or expired provisioning profile is the one to read when a build dies at the signing step. It covers the classic mismatch, a profile pointing at a certificate that has been revoked or rotated, and the less obvious case where a capability was enabled in Xcode but never made it onto the App ID. If the failure is on the CI side instead, the CLI category has its own troubleshooting article.