Troubleshooting
When something breaks at signing time, the goal is to find the root cause fast. These guides walk through the most common HexSign and Apple Developer issues — failed syncs, mismatched profile-certificate pairs, expired identities, and CI errors — and the exact dashboard actions to fix them.
Articles
2 articles in troubleshooting
Fix a failed App Store Connect sync
Diagnose why a sync failed, read the error in the sync history, and know when to rotate the API key vs. retry.
5 min readRead articleFix an invalid or expired provisioning profile
What "invalid" really means in App Store Connect, why a profile flips to that state, and how to bring it back.
4 min readRead articleOther topics
Explore the rest of the help center
Getting started
Set up HexSign, connect an Apple Developer account, and get your first sync running.
Browse categoryCertificates & CSRs
Create, revoke, and download certificates. Generate or upload CSRs and rotate signing identities safely.
Browse categoryProvisioning profiles
Create, regenerate, and download provisioning profiles using the wizard or directly from the dashboard.
Browse categoryAlerts & monitoring
Configure email and Slack alerts, read the health score, and stay ahead of expirations.
Browse categoryTeam & billing
Invite teammates, assign roles, manage MFA and SSO, and handle Stripe-powered billing.
Browse categoryReady?
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